The Surgery

01747 840226

Dispensary

01747 840950

Complaints and compliments

If you have any comments, suggestions or complaints about our services, please let a member of staff know. Or you should give some details to the Receptionist who will arrange for one of the GP’s to contact you.

Alternatively, we have some forms available for you to use, please ask at Reception.

If however you feel unable to discuss the matter at Practice level, please contact the NHS commissioning board (NHS England) at nhscommisioningboard@hscic.gov.uk or by telephone: 0300 311 2233

How to complain

We hope that most problems can be sorted out quickly and easily, often at the time that they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like to know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happen more easily. If it is not possible to do that, please let us have details of your complaint:

  • Within 12 months of the incident that caused the problem; or
  • Within 12 months of discovering that you have a problem.

Written complaints should be addressed to the Senior Partner. Alternatively, you may ask to make an appointment with him to discuss your concerns. He will explain the complaints procedure and will make sure your concerns are dealt with promptly. It will be a great help if you are as specific as possible about the incident giving rise to your complaint.

Translate »